Communication Strategies

Learning Outcomes

By the end of this course, learners will be able to:

• Understand the components of effective communication

• Identify and overcome communication barriers

• Apply paraverbal, verbal, and non-verbal communication techniques

• Use the STAR framework for structured communication

• Practice active listening and questioning skills

• Conduct conversations at multiple levels of depth

• Use Appreciative Inquiry for positive, solution-focused problem-solving

• Apply advanced communication techniques - precipitating factors, common ground, and “I” messages - in real-world scenarios

• Use AI communication tools - writing assistants, meeting notetakers, and the like - thoughtfully, without losing your own voice or judgment